Macau's public security body under the Secretariat for Security, Macau Security Force (FSM) is responsible for providing technical and administrative assistance in various government activities ranging from law enforcement to public safety. The bureau is currently responsible for the issue and renewal of the Non-resident Worker's Identification Card (commonly known as Blue Card). FSM first deployed VitalDoc version 5.0 in 2007 as an efficient and secured data management system to handle the massive database of non-resident workers. As a long-established partner with quality technical performance, VITOVA was once again engaged by FSM for a major system upgrade to VitalDoc version 8.0, which is expected to be delivered in the first quarter of 2019, bringing significant efficiency to the data management process for the visa applications.
To efficiently handle high-volume applications of small-scale works by building owners and occupants, Buildings Department adopted VITOVA EIM as the solution for its Minor Works Unit (MWU), which will make use of VitalDoc as the processing center for batch scanning and capturing of application forms and related documents and case follow-up. The directory structure was also tailor-made to fulfill MWU’s unique workflow for systematic documentation and easy case retrieval.
In order to enhance the operation of account opening in different regional branches, expanding Taiwanese bank leader Taipei Fubon Commercial Bank required a one-stop information management system to handle their document filing and approval processes. The bank chose VITOVA EIM as the solution for workflow automation and secure documentation, which has become their partner of choice throughout the group’s business expansion from the Taiwan headquarters back in 2011, to Hong Kong, Vietnam and Singapore branches.