Art-themed retail mall improves document management and shopper experience with VITOVA EIM

Located in the city’s shopping center, this popular retail destination organizes various art-related activities and retail promotions to attract new and returning customers, having a large number of customer-related documents to handle.

This major shopping mall in Hong Kong engaged VITOVA EIM for enhancing the workflow and efficiency of its documentation to better serve customers. VitalCapture and VitalDoc allow this client to capture, store and manage shopping members’ information automatically, whereas the members can receive promotion coupons, collect bonus points and enjoy parking privilege all through a self-service platform.